Bilingual Family Case Specialist II — Case Management

Mexican American Opportunity Foundation; Commerce (CA); Presencial; USD 63.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Personal Time Off

Paid Sick Time

Paid Holidays

Bereavement Leave

Jury Duty

Medical, dental, and vision insurance

403(b) Retirement Plan

Life Insurance

Pet Insurance

Supplemental life insurance

Professional development

Employee Assistance (EAP)

Supplemental Cancer/Disability/Accide

Employee referral bonus

AT&T discounts

Public Service Loan Forgiveness

Credit Union Membership

Descripción de la vacante

MAOF seeks a Family Case Specialist II to provide case management for families in the subsidized child care program. The role requires bilingual Spanish/English communication, strong organizational and analytical skills, and adherence to program guidelines.

Onsite work with occasional outreach in the community is expected. You will enroll families, manage documentation, and coordinate with program supervisors.

Formación

• High School Diploma or equivalent; AA degree or higher preferred.
• Four years related work experience.
• Bi-lingual Spanish/English required.
• Ability to work Monday through Friday, with possible weekends or evenings as needed.
• Strong organizational, analytical, and administrative skills.
• Excellent customer service and problem-resolution skills.
• Computer skills with proficiency in Microsoft Office and internet.
• Experience handling sensitive and confidential matters.
• Experience working with childcare providers and CalWORKs participants.

Responsabilidades

• Enroll and certify families per rules and regulations.
• Perform case maintenance including enrollments, re-certifications, and billing.
• Understand program funding terms, philosophy, and handbooks.
• Monitor cases for compliance and documentation quality.
• Conduct quality assurance reviews of client records.
• Identify workflows for efficiency and help implement improvements.
• Research and document complaints and resolve issues.
• Provide backup support to staff as needed.
• Assist in staff development and team coordination.
• Represent MAOF professionally and manage program audits.

Conocimientos

Bilingual Spanish/English

Organizational skills

Analytical skills

Administrative skills

Customer service

Communication skills

Microsoft Office

Reading/writing/math

Educación

High School Diploma or equivalent

AA degree or higher preferred

Four years related work experience

Herramientas

Microsoft Office Suite

Descripción del empleo

MAOF seeks a Family Case Specialist II to provide case management for families in the subsidized child care program. The role requires bilingual Spanish/English communication, strong organizational and analytical skills, and adherence to program guidelines.

Onsite work with occasional outreach in the community is expected. You will enroll families, manage documentation, and coordinate with program supervisors.