Bilingual Family Case Manager — Empower Families

PACE Consulting, LLC; Gaithersburg (MD); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Training & development

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

PACE Consulting, LLC is a certified MBE/DBE woman-owned small business providing behavioral health clinical services and organizational consulting. The Family Case Manager position is based in Montgomery County, MD, full-time, days and evenings, with potential evening meetings to support families and students.

The role requires organizing family service plans, coordinating with agencies, and delivering comprehensive case management and translation services in English and Spanish.

Qualifications

• Bachelor's degree in related field. Equivalent combination of education and work experience may be substituted.
• Prior experience serving parents/families in need (internship experience considered).
• Excellent collaboration skills
• Must be able to demonstrate written and verbal fluency in English and Spanish
• Experience working within collaborative school-based models of service delivery
• Prior experience/equivalent knowledge of immigrant populations & acculturation issues
• Thorough knowledge of community resources in Montgomery County area.

Responsibilities

• Accepts referrals for social services
• Assists clients to assess their situation, define their problems, and identify acceptable courses of action by availing themselves of recommended community services.
• Completes initial intakes/assessments
• Consults with county/community/agencies to identify and develop resources for client assistance
• Analyze the subjects or issues involved in each assignment or case to develop family service plans for client's family
• Determine intervention strategy and appropriate actions utilizing client's individual needs
• Makes follow-through contacts with clients and other agencies to ensure that needed services have been provided
• Provide care management services to parents/families with economic and/or social needs such as housing, healthcare, employment assistance, food, clothing, education and other services.
• Prepares and updates case records/client status reports.
• Outreach and network with youth, families, communities, schools, and other community agencies
• Provides on-going social services (appropriate assistance during crises, may provide supportive counseling, food, clothing, housing, employment, transportation, financial assistance)
• Assists families with applications for health insurance offers information and referrals for community members, school staff, non-school families, etc.
• Serves as intermediary between clients and other agencies and supports and advocates for their clients with public and private agencies and individual service providers.
• Provides translation and interpretation services for clients when available
• Co-leads support groups
• Collaborate with community school coordinator/aide, therapist, school staff and community partners in providing comprehensive care.
• Case Management: Ensures recordkeeping-intakes/family needs assessments; family service plans, contact notes, electronic database entry
• Keeps abreast of changes to and the issuance of new rules, regulations, policies and procedures pertaining to program eligibility and service delivery.
• Reviews programmatic and personal documents, creates and maintains case notes and records, drafts brief memos and letters, and performs related functions.
• Conduct home visits in accordance with contract requirements, when needed
• Training & Meetings: Attends LTL trainings/other events and regular supervision
• Meets with Linkages team members regularly for the purpose of sharing information and training, and to discuss/recommend resolution for problems encountered in the work/case management.
• Attends meetings with the client and school when appropriate
• Attends Sheppard Pratt meetings /activities

Skills

Collaboration

Bilingual English/Spanish

Family services experience

Education

Bachelor's degree in related field

Job description

PACE Consulting, LLC is a certified MBE/DBE woman-owned small business providing behavioral health clinical services and organizational consulting. The Family Case Manager position is based in Montgomery County, MD, full-time, days and evenings, with potential evening meetings to support families and students.

The role requires organizing family service plans, coordinating with agencies, and delivering comprehensive case management and translation services in English and Spanish.