Bilingual Customer Success Associate

Odoo; California, Northern (MO, KY); Hybrid; USD 63,000 - 79,000; Full time

Job summary

Odoo in Brisbane, CA is seeking a Customer Success Associate to support a large portfolio of customers with responsive service and clear guidance on using Odoo software. The role emphasizes reactive support, collaboration with internal teams, and ongoing learning of Odoo applications in a fast-paced environment.

The ideal candidate has a bachelor’s degree (or equivalent), strong English and Spanish communication, excellent organization, and comfort with G Suite and customer support tools.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Fluency in English and Spanish (professional or native/bilingual).
• Strong organizational and communication skills with a solution-oriented mindset.

Responsibilities

• Manage a portfolio of approximately 1,400–1,600 accounts with efficient, consistent support.
• Act as primary contact for inquiries, focusing on reactive support.
• Handle a high volume of administrative customer requests with speed and accuracy.
• Provide clear guidance to maximize customer experience with the Odoo product.
• Maintain excellent communication and customer satisfaction across interactions.
• Collaborate with internal teams to escalate and resolve complex cases.

Skills

Fluency in English

Fluency in Spanish

Organizational skills

Verbal and written communication

Adaptable, solution-oriented mindset

Education

Bachelor’s degree preferred or equivalent

Tools

G Suite proficiency

Customer support tools

Job description

Odoo in Brisbane, CA is seeking a Customer Success Associate to support a large portfolio of customers with responsive service and clear guidance on using Odoo software. The role emphasizes reactive support, collaboration with internal teams, and ongoing learning of Odoo applications in a fast-paced environment.

The ideal candidate has a bachelor’s degree (or equivalent), strong English and Spanish communication, excellent organization, and comfort with G Suite and customer support tools.