Bilingual ER Navigator – Community Care Advocate

Humboldt-Park-Health; Chicago (IL); Vor Ort; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Comprehensive health coverage (medical

Dental and vision insurance

403(b) retirement plan with employer

Zusammenfassung

Humboldt Park Health in Chicago, IL seeks a Bilingual Emergency Room Navigator to support behavioral health services. This full-time, on-site role assists ED and ambulatory patients, coordinates resources, and promotes engagement with primary care and behavioral health specialists.

You will document encounters, participate in ongoing training, and contribute to outcome measurement while supporting a compassionate, team-oriented care environment for patients and families in the community.

Qualifikationen

• Experience in behavioral health care setting.
• Ability to engage patients via in-person or telephone.
• Bilingual strongly preferred (English/Spanish).
• Willingness to work flexible hours.

Aufgaben

• Complete an Assessments tool with patients that arrived at our ED, and/or Ambulatory Clinics.
• Assist with community resources and scheduling appointments.
• Facilitate referrals for clinically indicated services outside the primary care clinic.
• Refer to primary care practices for ongoing follow up and engagement with a primary care provider.
• Support and coordinate behavioral health care with the patient’s PCP and mental health providers when appropriate.
• Encourage patients to engage in their health through compassionate communication and motivational interviewing.
• Accurately document patient information, assessments, interventions and encounters.
• Attend ongoing training related to the job position and duties.
• Proactively outreach to patients to engage them in their health.
• Develop referral relationships with healthcare providers and social workers.
• Provide outreach to the community and maintain records and data.
• Complete reports to document activities and measure impact.
• Maintain department orderliness and cleanliness.

Kenntnisse

Bilingual (English/Spanish)

Communication skills

Empathy

Team collaboration

Jobbeschreibung

Humboldt Park Health in Chicago, IL seeks a Bilingual Emergency Room Navigator to support behavioral health services. This full-time, on-site role assists ED and ambulatory patients, coordinates resources, and promotes engagement with primary care and behavioral health specialists.

You will document encounters, participate in ongoing training, and contribute to outcome measurement while supporting a compassionate, team-oriented care environment for patients and families in the community.