Bilingual Emergency Room Navigator - Full Time

Humboldt-Park-Health; Chicago (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Comprehensive health coverage (medical

Dental and vision insurance

403(b) retirement plan with employer

Job summary

Humboldt Park Health in Chicago, IL seeks a Bilingual Emergency Room Navigator to support behavioral health services. This full-time, on-site role assists ED and ambulatory patients, coordinates resources, and promotes engagement with primary care and behavioral health specialists.

You will document encounters, participate in ongoing training, and contribute to outcome measurement while supporting a compassionate, team-oriented care environment for patients and families in the community.

Qualifications

• Experience in behavioral health care setting.
• Ability to engage patients via in-person or telephone.
• Bilingual strongly preferred (English/Spanish).
• Willingness to work flexible hours.

Responsibilities

• Complete an Assessments tool with patients that arrived at our ED, and/or Ambulatory Clinics.
• Assist with community resources and scheduling appointments.
• Facilitate referrals for clinically indicated services outside the primary care clinic.
• Refer to primary care practices for ongoing follow up and engagement with a primary care provider.
• Support and coordinate behavioral health care with the patient’s PCP and mental health providers when appropriate.
• Encourage patients to engage in their health through compassionate communication and motivational interviewing.
• Accurately document patient information, assessments, interventions and encounters.
• Attend ongoing training related to the job position and duties.
• Proactively outreach to patients to engage them in their health.
• Develop referral relationships with healthcare providers and social workers.
• Provide outreach to the community and maintain records and data.
• Complete reports to document activities and measure impact.
• Maintain department orderliness and cleanliness.

Skills

Bilingual (English/Spanish)

Communication skills

Empathy

Team collaboration

Job description

Bilingual Emergency Room Navigator - Full Time

Job Category : Behavioral Health

Requisition Number : BILIN004176

• Posted : August 24, 2026
• Full-Time
• On-site
• Rate : $23 USD per hour

Locations

Showing 1 location

Chicago, IL 60622, USA

Description

About Humboldt Park Health

As a community based hospital, Humboldt Park Health reinvests back into the community through programs to serve the poor and uninsured, manage chronic conditions like diabetes, health education and promote initiatives and outreach for the elderly. And we work hard every day to be a place of healing, caring and connection for patients and families in the community we call home.

From its start in 1894, Humboldt Park Health has been deeply committed to serving the Humboldt Park community. Humboldt Park Health is a 200-bed, acute care facility. We provide healthcare treatment that’s patient-centered and focused on quality of care, ranging from everyday care to treatment for your most critical needs.

Schedule: This position follows a full time schedule with hours varying. Flexibility may be required based on patient and operational needs.

Shift Differentials: This position may be applicable for shift differentials based on the current policy at the time of hours worked.

Join a Team That Cares for You, Too

Caring for others starts with supporting the people who make it possible. We are committed to supporting our employees with meaningful benefits, retirement planning support, and opportunities for continued growth and development. Whether you are seeking a full-time, part-time, or PRN role, you’ll be part of a compassionate, team-oriented environment dedicated to caring for both our patients and our staff.

Full-Time Employees

Benefits may include:

• Comprehensive health coverage including medical, dental, and vision
• Employer-paid Life and AD&D Insurance
• Flexible Spending Account (FSA) options
• 403(b) retirement plan with employer match
• Paid Time Off (PTO) that increases with years of service
• Education reimbursement, subject to eligibility
• Employee wellness programs
• Additional voluntary benefits

Essential Duties and Responsibilities:

1. Complete an Assessments tool with patients that arrived at our ED, and or Ambulatory Clinics
2. Assist with community resources and scheduling appointments
3. Facilitate referrals for clinically indicated services outside the primary care clinic (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment, etc.).
4. Refer to primary care practices for ongoing follow up and engagement with a primary care provider
5. Support and closely coordinate behavioral health care with the patient’s PCP and, when appropriate, mental health providers.
6. Encourage patients to become actively engaged in their own health through calm, compassionate communication and by utilizing techniques such as motivational interviewing and behavioral activation.
7. Accurately document patient information, assessments, interventions and encounters.
8. Attend ongoing training and learning related to job position and duties.
9. Proactively outreach to patients to encourage them become actively engaged in their own health through calm, compassionate communication and by utilizing techniques such as motivational interviewing and behavioral activation.
10. Serve as a resource for participants in the program.
11. Develop referral relationships with healthcare providers, social workers and other community based service providers.
12. Strong organizational and planning skills.
13. Provides outreach to the community.
14. Assist in the development of resource materials and preparation and maintenance of accurate records and data.
15. Complete all reports to document activities and provide data to measure impact.
16. Performs other administrative office duties.
17. Maintains department orderliness and cleanliness.
18. Other duties as assigned.

Other Relevant Requirements:

• Demonstrate ability to collaborate and communicate effectively in a team setting.
• Punctual, reliable, and willing to learn
• Ability to maintain effective and professional relationships with patients and other members of the care team.
• Strong interpersonal skills, communication skills and confidence and persistence in seeking out providers time to review patient progress.
• Displays high energy, empathy, and organization skills
• Ability to effectively engage patients in a therapeutic relationship, when appropriate, by telephone or face-to-face.
• Experience with or ability to learn assessment tools and interventions for BH patients.
• Ability and opportunity to work flexible hours.
• Bilingual Strongly Preferred

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Innovative

Consistently introduces new ideas and demonstrates original thinking

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.