Senior Enterprise SaaS Customer Success Lead

Abnormal Security Corp.; United States; Remote; USD 119,000 - 140,000; Full time

Job summary

Abnormal AI is seeking a Customer Success Manager in the United States to lead onboarding, adoption, and ongoing value delivery for our enterprise SaaS customers. You will build trusted relationships with stakeholders at all levels and drive measurable outcomes through strategic planning and best practice adoption.

You will coordinate with Product, Engineering, Support, and Sales to manage risk, track health, and deliver regular business reviews that demonstrate ROI and guide retention and

Qualifications

• 5+ years in enterprise SaaS with 3+ years in Customer Success, TAM, or support roles.
• Proven ability to manage large customer portfolios and executive relationships.
• Strong communication, presentation, and organizational skills for strategic and technical discussions.
• Experience resolving escalations while maintaining positive customer experience.

Responsibilities

• Act as main contact for assigned customers; guide platform adoption and success planning.
• Deliver regular business reviews and communicate ROI to support retention and expansion.
• Understand customers' industries, goals and challenges to tailor recommendations.
• Promote usage of platform features; provide ongoing education and identify expansion opportunities.
• Monitor customer health, manage escalations, and collaborate with Product/Engineering/Support/Sales.

Skills

Enterprise SaaS

Customer Success

Executive relationships

Communication

Problem solving

Portfolio management

Education

Bachelor's degree in CS or Engineering

Tools

Salesforce

Jira

Job description

Abnormal AI is seeking a Customer Success Manager in the United States to lead onboarding, adoption, and ongoing value delivery for our enterprise SaaS customers. You will build trusted relationships with stakeholders at all levels and drive measurable outcomes through strategic planning and best practice adoption.

You will coordinate with Product, Engineering, Support, and Sales to manage risk, track health, and deliver regular business reviews that demonstrate ROI and guide retention and