Bilingual Enrollment Specialist: CCM/RPM Outreach (Remote/Onsite)

Prevounce-Health; Indianapolis (IN); Remote; USD 40,000 - 60,000; Full time

Job summary

Prevounce Health is seeking a motivated Enrollment Specialist to introduce eligible patients to our CCM and RPM programs. You will conduct outbound outreach, educate patients on benefits, answer questions, and guide them through enrollment, with a focus on compassionate communication and accuracy.

The role supports patients remotely or onsite from Indianapolis, IN, combining strong phone skills with knowledge of CRMs and EHR systems.

Qualifications

• Outbound patient outreach experience.
• Strong verbal communication and active listening.
• Ability to build rapport with diverse patient populations.

Responsibilities

• Outbound Outreach: initiate calls to pre-qualified patients.
• Patient Education: explain CCM/RPM benefits to patients and families.
• Enrollment & Onboarding: guide verbal consent and complete intake docs.
• Documentation & Compliance: maintain HIPAA-compliant records of interactions.
• Target Achievement: meet or exceed daily and weekly enrollment goals.

Skills

Outbound outreach

Customer service

Communication

Healthcare navigation

Call center operations

CRM navigation

Education

High School Diploma

Tools

CRM software

EHR systems

Job description

Prevounce Health is seeking a motivated Enrollment Specialist to introduce eligible patients to our CCM and RPM programs. You will conduct outbound outreach, educate patients on benefits, answer questions, and guide them through enrollment, with a focus on compassionate communication and accuracy.

The role supports patients remotely or onsite from Indianapolis, IN, combining strong phone skills with knowledge of CRMs and EHR systems.