Bilingual Enrollment & Client Support Specialist

SAN-Francisco--marin-Food-Bank; San Francisco (CA); Hybrid; USD 42,000 - 43,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plan

Paid time off

Job summary

San Francisco-Marin Food Bank seeks a Bilingual Program Associate, PECS to enroll participants in food pantry and grocery services, and to refer to CalFresh and related services. You will update and manage participant records and provide compassionate, proactive customer support in a hybrid work setting.

The role requires bilingual English/Spanish or English/Cantonese abilities, strong communication skills, and prior nonprofit or social services experience.

Qualifications

• One or more years of experience in the nonprofit or social services sector working directly with clients.
• Experience resolving conflicts by listening, communicating calmly and respectfully.
• Cultural awareness and sensitivity when working with diverse communities.

Responsibilities

• Enroll participants over the phone, online, or via paper forms and refer them to Food Bank services.
• Provide participant support and troubleshooting.
• Maintain updated participant accounts in the database.
• Occasional on-site enrollment and referral support at neighborhood food pantries.
• Handle administrative tasks related to participants and their accounts and ensure policy compliance.

Skills

Fluent English

Spanish proficiency

Cantonese proficiency

Customer service

Tools

Zendesk

CRM

Excel

Job description

San Francisco-Marin Food Bank seeks a Bilingual Program Associate, PECS to enroll participants in food pantry and grocery services, and to refer to CalFresh and related services. You will update and manage participant records and provide compassionate, proactive customer support in a hybrid work setting.

The role requires bilingual English/Spanish or English/Cantonese abilities, strong communication skills, and prior nonprofit or social services experience.