Bilingual Enrollment & Benefits Navigator

Harbor Community Health Centers; Long Beach (CA); On-site; USD 42,000 - 63,000; Full time

Job summary

Harbor Community Health Centers is seeking an Enrollment Coordinator to assist patients with enrollment into health insurance and subsidy programs and to anchor them to HarborCHC. This non-exempt role works Monday–Friday, 8:00 a.m.–5:00 p.m., with overtime as needed.

You will complete benefits assessments, help patients apply for programs, submit enrollments in Covered CA and related platforms, and maintain meticulous records in the EHR.

Qualifications

• High school diploma or equivalent.
• Verbal and written fluency in English and Spanish.
• At least 2 years' experience of substantial work experience in the target community providing customer/patient services in a healthcare setting.
• Current Basic Life Support (BLS) Certification by the American Heart Association.
• Experience at a Federally Qualified Health Center preferred.
• Proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills.

Responsibilities

• Assist patients to enroll and maintain enrollment into health insurance and subsidy programs.
• Anchor patients to HarborCHC and adhere to organization standards and policies.
• Submit enrollment applications and follow up to verify status and resolve issues.
• Maintain accurate documentation in HarborCHC's systems and track enrollment activity.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Organizational skills

Problem-solving skills

Microsoft Excel

Education

High school diploma or equivalent

Basic Life Support (BLS) Certification

Tools

eClinicalWorks (ECW)

Microsoft Office

Job description

Harbor Community Health Centers is seeking an Enrollment Coordinator to assist patients with enrollment into health insurance and subsidy programs and to anchor them to HarborCHC. This non-exempt role works Monday–Friday, 8:00 a.m.–5:00 p.m., with overtime as needed.

You will complete benefits assessments, help patients apply for programs, submit enrollments in Covered CA and related platforms, and maintain meticulous records in the EHR.