Bilingual English/Spanish Customer Service Representative

Jobtome; Oakland (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Vacation

Paid time off

Sick days

Holidays

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev in Oakland, California is hiring a Bilingual English/Spanish Customer Service Representative to act as a liaison for our customers, providers, and client.

We are seeking friendly, customer service-oriented people who are dedicated to safety. Responsibilities include responding to inquiries, understanding policies, documenting trip details, and meeting performance standards.

Qualifications

• High School Diploma, GED or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Skills

Customer service

Computer literacy

Telephone system operation

DOT drug testing compliance

Education

High School Diploma/GED

Job description

Transdev - Bilingual English/Spanish Customer Service Representative (Oakland, California)

Transdev in Oakland, California is hiring a Bilingual English/Spanish Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Key Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Qualifications

• High School Diploma, GED or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions.
• 100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Vacation: minimum of two (2) weeks.
• Paid time off: maximum of 4 days.
• Sick days: maximum 8 days.
• Holidays: 11 holidays.
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
• Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Non-CBA Position - Competitive compensation package of minimum $21.50/hour - Maximum $30.09/hour.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [e-mail].

Drug-free workplace: Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.) and successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.

Find out more at http://www.TransdevNA.Com or watch an overview video at https://youtu.Be/ilO5cv0G4mQ.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.