Bilingual Eligibility Call Center Specialist - Remote

Harris Health; Houston (TX); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Harris Health is seeking an Eligibility Services professional to handle telephone inquiries regarding eligibility and benefits. You will resolve client issues and guide patients through required documents to complete the eligibility process.

You will screen calls to confirm Harris County residency, inform non-residents about other resources, and monitor operational issues while ensuring data accuracy between Eligibility and EPIC systems.

Qualifications

• Education: High school diploma, or GED
• Work Experience: Two (2) years general customer services area.
• Languages: Bilingual Skills (English-Spanish or English-Vietnamese)

Responsibilities

• Answers telephone calls regarding eligibility services and/or benefits.
• Takes appropriate action to resolve client problems and ensures adherence to policy and procedure.
• Determines if the patient has third party coverage and informs patient of required documents to complete eligibility.
• Screens calls to confirm residency in Harris County and informs non-residents of other resources.
• Monitors and reports operational and procedural problems and patterns.
• Ensures medical record number in Eligibility software matches EPIC medical record numbers.

Skills

Customer service

Bilingual English-Spanish

Verbal communication

MS Word

MS Excel

Education

High school diploma or GED

Tools

MS Word

MS Excel

Job description

Harris Health is seeking an Eligibility Services professional to handle telephone inquiries regarding eligibility and benefits. You will resolve client issues and guide patients through required documents to complete the eligibility process.

You will screen calls to confirm Harris County residency, inform non-residents about other resources, and monitor operational issues while ensuring data accuracy between Eligibility and EPIC systems.