Bilingual Dutch–English Customer Experience Lead

CHEP; United States; Hybrid; USD 48,000 - 60,000; Full time

Job summary

CHEP is seeking a Dutch and English-speaking Customer Service Executive to join our European Customer Service team. You will solve customer inquiries, facilitate onboarding, and collaborate with Sales, Finance, and Operations to ensure a smooth customer experience in a multinational setting.

The role emphasizes data accuracy, cross-functional collaboration, and continuous improvement within a Hybrid Remote work model across Europe.

Qualifications

• Experience in customer service environments, with defined processes and SLAs.
• Multichannel support experience (phone, email, digital platforms).
• Comfort using business systems and digital tools.

Responsibilities

• Professionally manage and resolve customer inquiries and requests in Dutch and English.
• Support onboarding and training for customers as needed.
• Collaborate with Sales, Finance and Operations to ensure a seamless customer experience.

Skills

Dutch language

English language

Customer service

Multichannel support

Data entry

Tools

CRM systems

Job description

CHEP is seeking a Dutch and English-speaking Customer Service Executive to join our European Customer Service team. You will solve customer inquiries, facilitate onboarding, and collaborate with Sales, Finance, and Operations to ensure a smooth customer experience in a multinational setting.

The role emphasizes data accuracy, cross-functional collaboration, and continuous improvement within a Hybrid Remote work model across Europe.