Bilingual Customer Service Executive - Italian & English

CHEP; United States; Hybrid; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Hybrid remote work

Zusammenfassung

CHEP is seeking a bilingual Italian and English speaking Customer Service Executive to join its European Customer Service team. You'll solve problems, assist customers, and work with digital tools in an international environment, with an emphasis on data accuracy and strong communication.

This hybrid role offers collaboration across Sales, Finance, and Operations, onboarding new customers, managing SLAs, and driving continuous improvement to enhance customer satisfaction.

Qualifikationen

• Customer service or operational support experience.
• Ability to follow defined processes and service standards.
• Experience with business systems and digital tools.

Aufgaben

• Manage and resolve customer inquiries and requests professionally, adhering to SLAs.
• Assist onboarding and system training for customers.
• Collaborate with Sales, Finance, and Operations to ensure seamless experience.
• Maintain accurate customer data and service requests in systems.
• Review accounts to identify improvements and provide insights.
• Contribute to process improvements to raise service levels.
• Support customer retention by addressing issues and tracking satisfaction.
• Advocate for customers and communicate needs to internal teams.

Kenntnisse

Customer-first mindset

Strong communication

Language proficiency Italian English

Relationship-building

Jobbeschreibung

CHEP is seeking a bilingual Italian and English speaking Customer Service Executive to join its European Customer Service team. You'll solve problems, assist customers, and work with digital tools in an international environment, with an emphasis on data accuracy and strong communication.

This hybrid role offers collaboration across Sales, Finance, and Operations, onboarding new customers, managing SLAs, and driving continuous improvement to enhance customer satisfaction.