Bilingual DSP Operations Leader & Dispatcher

Amazon; Linden (NJ); On-site; USD 28,000 - 40,000; Full time

Job summary

RG Delivery LLC, an Amazon DSP, is seeking an experienced Operations Manager & Dispatcher to lead daily fleet and driver activities, ensuring safe, reliable last-mile deliveries in our Linden, NJ service area.

You will dispatch drivers, monitor routes and KPIs, coach staff, and maintain compliance with Amazon standards while fostering a culture of safety, accountability, and continuous improvement; bilingual English/Spanish required.

Qualifications

• Minimum 3 years of Amazon DSP management, dispatching, or operations experience.
• Strong understanding of Amazon DSP operations, policies, and performance metrics.
• Experience supervising drivers or transportation teams.
• Experience with route planning, dispatch systems, and logistics operations.

Responsibilities

• Manage daily DSP operations and dispatch activities.
• Coordinate and monitor driver routes to ensure deliveries.
• Review route performance metrics and implement strategies to improve productivity.
• Provide leadership, coaching, and support to delivery associates.
• Conduct driver check-ins and debriefs before and after routes.
• Monitor attendance, schedule adherence, and workforce performance.
• Communicate operational updates effectively in English and Spanish.
• Ensure compliance with Amazon DSP safety standards and company policies.
• Investigate and resolve delivery issues, customer concerns, and operational challenges.
• Manage fleet utilization and coordinate vehicle maintenance needs.
• Track and analyze KPIs including Delivery Completion Rate, DCR, Safety Metrics, POD, and Driver Performance.
• Assist with recruiting, onboarding, and training new employees.
• Foster a positive team culture focused on safety, accountability, and continuous improvement.
• Serve as the primary point of contact during operational incidents and escalations.

Skills

Leadership

Dispatch management

Route planning

Performance metrics

Tools

Microsoft Office

Dispatch systems

Job description

RG Delivery LLC, an Amazon DSP, is seeking an experienced Operations Manager & Dispatcher to lead daily fleet and driver activities, ensuring safe, reliable last-mile deliveries in our Linden, NJ service area.

You will dispatch drivers, monitor routes and KPIs, coach staff, and maintain compliance with Amazon standards while fostering a culture of safety, accountability, and continuous improvement; bilingual English/Spanish required.