Bilingual Donor Eligibility & Outreach Specialist

Versiti, Inc.; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO & Holidays

Life Insurance

401(k) match

Job summary

Versiti, Inc. seeks a Donor Eligibility Specialist to manage donor health history deferrals and related safety processes. You will counsel donors, resolve eligibility issues, and coordinate lookbacks and post-donation information with attention to accuracy and compliance.

The role requires fluency in English and Spanish, strong communication skills, and experience with donor data. This is a full-time position based in Indiana with comprehensive benefits.

Qualifications

• Bachelor’s degree in science or health field or equivalent experience.
• 1–3 years health-related donor/patient interaction preferred.
• Must pass Spanish competency exam; bilingual in English and Spanish required.
• Strong verbal and written communication; ability to document donor data accurately.

Responsibilities

• Counsel donors on health history deferrals and testing results.
• Process deferrals, documentation, and notify donors as needed.
• Coordinate post-donation information and lookback activities.
• Assist with release/ discard decisions for collected donations.
• Maintain regulatory compliance with HIPAA and related standards.
• Collaborate with other departments to ensure donor safety and program integrity.
• Utilize Versiti systems to record cases and manage tasks.

Skills

Bilingual English/Spanish

Strong communication

Attention to detail

Regulatory compliance

HIPAA knowledge

Microsoft Office

Education

Bachelor's degree in science/health field

Associates + 2 years donor health experience

Tools

Versiti systems

Job description

Versiti, Inc. seeks a Donor Eligibility Specialist to manage donor health history deferrals and related safety processes. You will counsel donors, resolve eligibility issues, and coordinate lookbacks and post-donation information with attention to accuracy and compliance.

The role requires fluency in English and Spanish, strong communication skills, and experience with donor data. This is a full-time position based in Indiana with comprehensive benefits.