Bilingual DME Operations Coordinator (Cantonese/Mandarin)

Astrana Health, Inc.; Monterey Park (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Astrana Health, Inc. is seeking a DME Operations Coordinator (Cantonese or Mandarin speaking) in Monterey Park, CA.

The role supports the DME department by handling phone inquiries, processing orders, inventory management, and delivering bedside DME supplies to hospitals and skilled nursing facilities. The position requires fluency in Chinese and experience in healthcare operations or customer service, with proficiency in Brightree, Outlook, and Excel.

Qualifications

• Fluent Chinese required; Vietnamese or Spanish preferred.
• Experience in healthcare operations, logistics or customer service.
• Proficient in Outlook, Excel; Brightree experience.
• Typing speed ≥ 60 wpm.
• Able to lift up to 50 lbs; clean driving record.
• Able to work overtime if needed.

Responsibilities

• Answer inbound calls with empathy and professionalism.
• Confirm new orders by phone and schedule in-person appointments.
• Process and track orders using DME software (Brightree).
• Assemble, restock, transport, and deliver DME supplies to facilities.
• Lift and unload DME supplies up to 50 lbs.
• Perform inventory counts and maintain records.
• Assist with orthosis fittings and related measurements.
• Conduct in-person service appointments and document delivery.

Skills

Chinese (Fluent)

Empathy & professionalism

Multitasking

Education

High School Diploma

Associate’s degree preferred

Tools

Brightree

Microsoft Outlook

Excel

Job description

Astrana Health, Inc. is seeking a DME Operations Coordinator (Cantonese or Mandarin speaking) in Monterey Park, CA.

The role supports the DME department by handling phone inquiries, processing orders, inventory management, and delivering bedside DME supplies to hospitals and skilled nursing facilities. The position requires fluency in Chinese and experience in healthcare operations or customer service, with proficiency in Brightree, Outlook, and Excel.