DME Operations Coordinator (Cantonese or Mandarin Speaking)

Astrana Health, Inc.; Monterey Park (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Astrana Health, Inc. is seeking a DME Operations Coordinator (Cantonese or Mandarin speaking) in Monterey Park, CA.

The role supports the DME department by handling phone inquiries, processing orders, inventory management, and delivering bedside DME supplies to hospitals and skilled nursing facilities. The position requires fluency in Chinese and experience in healthcare operations or customer service, with proficiency in Brightree, Outlook, and Excel.

Qualifications

• Fluent Chinese required; Vietnamese or Spanish preferred.
• Experience in healthcare operations, logistics or customer service.
• Proficient in Outlook, Excel; Brightree experience.
• Typing speed ≥ 60 wpm.
• Able to lift up to 50 lbs; clean driving record.
• Able to work overtime if needed.

Responsibilities

• Answer inbound calls with empathy and professionalism.
• Confirm new orders by phone and schedule in-person appointments.
• Process and track orders using DME software (Brightree).
• Assemble, restock, transport, and deliver DME supplies to facilities.
• Lift and unload DME supplies up to 50 lbs.
• Perform inventory counts and maintain records.
• Assist with orthosis fittings and related measurements.
• Conduct in-person service appointments and document delivery.

Skills

Chinese (Fluent)

Empathy & professionalism

Multitasking

Education

High School Diploma

Associate’s degree preferred

Tools

Brightree

Microsoft Outlook

Excel

Job description

DME Operations Coordinator (Cantonese or Mandarin Speaking)

Department: DME

Employment Type: Full Time

Location: 568 W. Garvey Ave, Monterey Park, CA 91754

Reporting To: Yuti Yu

Compensation: $23.00 - $26.00 / hour

Description

Job Title: DME Operations Coordinator *Bilingual – Chinese*

Department: Operations – DME

About the Role:

We are currently seeking a highly motivated DME Operations Coordinator. This role will report to the Director DME Operations and will follow established procedures to assist customers in an empathetic and caring manner to process DME supplies orders. The DME Operations Coordinator will work closely with the DME Operations Supervisors to support the Department with incoming telephone calls, contacting members, processing new orders and refills, maintaining compliance, set and service in person appointment, assemble DME supplies, unload new DME supplies from pallets, inventory management, and deliver bedside DME supplies to members in Hospitals and Skilled Nursing Facilities. Other duties will also be assigned to balance Workload between the team.

What You'll Do

• Respond to incoming telephone calls and assist members with empathy and professionalism
• Confirm new orders via telephone, schedule in-person appointments or gather information for shipping
• Process and track supply orders through DME software (e.g. Brightree)
• Assemble, restock, transport, and deliver DME supplies to designated locations (including hospitals and skilled nursing facilities)
• Lift, move, and unload DME supplies (up to 50 lbs.)
• Perform inventory counts and track inventory levels
• Perform and assist with Orthosis (bracing) fittings, diabetic shoes and custom inserts measurements
• Conduct in-person service appointments including dispensing supplies, performing measurements and providing other product-related support
• Contact patients to retrieve DME supplies
• Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database
• Complete compliance surveys for dispensed supplies
• Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (ex. supplies inventory tracking)
• Maintain a clean and organized workspace
• Perform other administrative tasks as assigned to balance departmental workload
• Other duties as assigned

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred)
• Fluent Chinese is required. Vietnamese or Spanish highly preferred as well.
• Experience in healthcare operations/logistics or customer service role
• Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree)
• Ability to type at least 60 wpm
• Ability to lift up to 50 lbs
• Clean driving record
• Strong attention to detail, time management, and communications skills
• Highly motivated and able to work with multiple tasks simultaneously
• Demonstrated empathy and professionalism when interacting with patients, customers, and other team members
• Ability to follow company policies, compliance standards, and HIPAA guidelines
• May be required to work overtime to meet departmental objectives/goals

You are great for this role if

• Highly organized and detail oriented with an ability to multi-task in a fast-paced setting
• Prior experience with durable medical equipment (DME) preferred
• Understanding of Incontinence, Wound Care, Ostomy, and Urology supplies
• Knowledge of Brightree software
• Excellent oral, writing, and typing skills
• Understanding of Health Plan compliance and Federal regulations and standards

Environmental Job Requirements and Working Conditions

• This position is full-time in office. The office is located at 568 Garvey Ave., Monterey Park, CA 91754.
• The total compensation target pay range for this role is: $23.00 - $26.00/hr. The salary range represents our national target range for this role.

Additional Information:

Astrana Health is proud to be an Equal Employment Opportunity and Affi ...? If you require assistance in applying for open positions due to a disability, please email us at [e-mail] to request an accommodation.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.