Bilingual Dispatch and Customer Service Coordinator

ONCALL Staffing Inc; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

ONCALL Staffing Inc. seeks a professional, bilingual Cashier / Receptionist / Dispatch candidate to support daily office and dispatch operations in a busy scrapyard/recycling environment.

The role is multi-functional and requires excellent multitasking as you handle customers, dispatch communication, emails, and general administration in a fast-paced setting. The ideal candidate is bilingual (English/Spanish), has strong communication and email skills, and can work in a high-volume, industrial

Qualifications

• Bilingual English/Spanish required.
• Strong written and verbal communication skills.
• Professional demeanor and presentation.
• Strong email and computer skills.
• Ability to manage a high volume of emails daily.
• Excellent multitasking and organization.
• Experience in fast-paced industrial/scrapyard environments.
• Strong customer service and onsite interaction.
• Willing to work Saturdays.
• Dispatch, receptionist or cashier experience preferred.

Responsibilities

• Handle dispatch communication and coordination, overseeing container activity.
• Manage approximately 50 emails per day related to dispatch and container coordination.
• Communicate with customers, drivers, vendors and internal personnel.
• Assist onsite customers with front-office/customer service.
• Perform cashier duties and process customer transactions.
• Answer phones and direct inquiries appropriately.
• Maintain records, documentation and electronic correspondence.
• Coordinate information between office, dispatch and operations teams.
• Manage multiple priorities simultaneously.
• Assist with additional administrative or operational duties.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Communication

Email management

Office software

Dispatch coordination

Professional demeanor

Job description

We are seeking a professional, bilingual Cashier / Receptionist / Dispatch candidate to support daily office and dispatch operations in a busy scrapyard/recycling environment.

This is a multi-functional position, so the ideal candidate must be an excellent multitasker who can remain organized and professional while handling customers, dispatch communication, emails, and general administrative responsibilities in a fast-paced setting.

Key Responsibilities:

• Handle dispatch communication and coordination, including overseeing container activity.

• Manage a high volume of daily email correspondence — approximately 50 emails per day related to dispatch and container coordination.

• Communicate professionally with customers, drivers, vendors, and internal personnel.

• Assist customers who arrive onsite and provide professional front-office/customer service.

• Perform cashier duties and accurately process customer transactions as needed.

• Answer phones, respond to inquiries, and direct communication appropriately.

• Maintain accurate records, documentation, and electronic correspondence.

• Coordinate information between the office, dispatch, and operations teams.

• Maintain organization while managing multiple priorities at the same time.

• Assist with additional administrative or operational duties as assigned.

Candidate Requirements:

• Bilingual English/Spanish – REQUIRED

• Strong written and verbal communication skills.

• Professional demeanor and presentation.

• Strong email and computer skills.

• Comfortable managing a high volume of emails and communication throughout the day.

• Excellent multitasking and organizational skills.

• Able to work effectively in a fast-paced, industrial/scrapyard environment.

• Strong customer service skills and comfortable dealing directly with onsite customers.

• Dependable and able to work until the day's work is completed, when necessary.

• Must be willing and available to work some Saturdays.

• Dispatch, receptionist, cashier, administrative, logistics, or similar experience strongly preferred.

• Must be flexible and willing to assist in other areas of the operation as business needs require.