Bilingual Desktop Support Specialist — English/Spanish

CJ Logistics America; Des Plaines (IL); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Job summary

Compucom Systems, Inc. seeks a Bilingual Desktop Tech to deliver deployment and on-site support for customers, resolving complex issues and ensuring smooth operation of apps and devices.

The Level 2 Technician will liaise with customers and internal teams to drive problem resolution and change management, with duties including training, account management, and ticket documentation. Travel is required; Reading, PA site.

Qualifications

• Bilingual in English and Spanish is required.
• Minimum 1 year of related field experience.
• Desktop and/or infrastructure support experience.
• Working knowledge of Windows operating systems, networks, databases and security concepts.
• Travel is required for this position.

Responsibilities

• Schedule and coordinate onboarding training for new hires at multiple office locations.
• Provide support for all aspects of asset management.
• Conduct training on the use of provided computer and mobile devices.
• Manage user accounts and permissions; perform password resets.
• Document progress and issues in the ticketing system.
• Communicate with customers at various technical levels and provide status updates.
• Support equipment setup in meeting rooms (projector, laptop, videoconference).
• Create and monitor incidents and requests in ServiceNow/ITNOW.

Skills

Bilingual English/Spanish

Desktop/Infrastructure support

Windows OS

MS Office

Tools

ServiceNow/ITNOW ticketing system

Job description

Compucom Systems, Inc. seeks a Bilingual Desktop Tech to deliver deployment and on-site support for customers, resolving complex issues and ensuring smooth operation of apps and devices.

The Level 2 Technician will liaise with customers and internal teams to drive problem resolution and change management, with duties including training, account management, and ticket documentation. Travel is required; Reading, PA site.