Bilingual Deputy Manager - Japanese/English Operations

VFS Global; Nashville (TN); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

VFS Global seeks a Japanese-speaking Deputy Manager to lead our Nashville visa application center. This on-site role oversees daily operations, ensuring compliant, efficient processing and outstanding customer service in Japanese and English.

You will guide staff, handle escalations, and collaborate with government representatives, driving process improvements and data security. The position requires strong language skills, operations experience, and the ability to work in a diverse team

Formación

• Proficient in Japanese and English, written and spoken.
• Experience in operations or center management with team supervision.
• Background in customer service or client-facing roles.
• Familiarity with administrative processes and regulatory guidelines.
• Experience using digital systems, data entry and reporting tools.
• Strong organizational and time-management skills; attention to detail.
• Ability to work in a diverse, multicultural environment and promote inclusion.
• Bachelor’s degree or equivalent in business/administration/IR or related field preferred.
• Prior visa services, travel or government-related process experience is a plus.

Responsabilidades

• Oversee day-to-day operations at the application center.
• Ensure efficient, compliant, and customer-focused processing of visa applications.
• Support team members and provide guidance on procedures.
• Handle escalated customer inquiries in Japanese and English.
• Coordinate with internal stakeholders and government representatives.
• Monitor service quality and prepare operational reports.
• Implement process improvements and staff training.
• Maintain security and data protection standards; foster an inclusive work environment.

Conocimientos

Japanese language proficiency

English language proficiency

Operations/center management

Customer service / client-facing

Administrative processes & compliance

Digital systems & data entry

Organization / time management / task-

Teamwork in diverse environments

Bachelor’s degree or equivalent

Visa/travel services knowledge

Educación

Bachelor’s degree in business / administration / international relations or related field

Descripción del empleo

VFS Global seeks a Japanese-speaking Deputy Manager to lead our Nashville visa application center. This on-site role oversees daily operations, ensuring compliant, efficient processing and outstanding customer service in Japanese and English.

You will guide staff, handle escalations, and collaborate with government representatives, driving process improvements and data security. The position requires strong language skills, operations experience, and the ability to work in a diverse team