Japanese Speking Deputy Manager

VFS Global; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

VFS Global seeks a Japanese-speaking Deputy Manager to lead our Nashville visa application center. This on-site role oversees daily operations, ensuring compliant, efficient processing and outstanding customer service in Japanese and English.

You will guide staff, handle escalations, and collaborate with government representatives, driving process improvements and data security. The position requires strong language skills, operations experience, and the ability to work in a diverse team

Qualifications

• Proficient in Japanese and English, written and spoken.
• Experience in operations or center management with team supervision.
• Background in customer service or client-facing roles.
• Familiarity with administrative processes and regulatory guidelines.
• Experience using digital systems, data entry and reporting tools.
• Strong organizational and time-management skills; attention to detail.
• Ability to work in a diverse, multicultural environment and promote inclusion.
• Bachelor’s degree or equivalent in business/administration/IR or related field preferred.
• Prior visa services, travel or government-related process experience is a plus.

Responsibilities

• Oversee day-to-day operations at the application center.
• Ensure efficient, compliant, and customer-focused processing of visa applications.
• Support team members and provide guidance on procedures.
• Handle escalated customer inquiries in Japanese and English.
• Coordinate with internal stakeholders and government representatives.
• Monitor service quality and prepare operational reports.
• Implement process improvements and staff training.
• Maintain security and data protection standards; foster an inclusive work environment.

Skills

Japanese language proficiency

English language proficiency

Operations/center management

Customer service / client-facing

Administrative processes & compliance

Digital systems & data entry

Organization / time management / task-

Teamwork in diverse environments

Bachelor’s degree or equivalent

Visa/travel services knowledge

Education

Bachelor’s degree in business / administration / international relations or related field

Job description

Company Description

VFS Global is a global leader in trusted technology services, enabling secure mobility for governments and citizens through innovative solutions, including Generative AI. The company manages non-judgmental and administrative tasks for visa, passport, and consular applications, helping client governments increase productivity and focus on core assessment responsibilities. Serving 71 client governments, VFS Global operates over 4,200 Application Centres in 169 countries and has processed more than 557 million transactions since 2001. Headquartered in Zurich and Dubai, the company is majority owned by Blackstone, alongside other international investors. VFS Global is committed to being an employee-centric organization, promoting diversity, inclusion, and gender equality, and holds multiple international certifications in data privacy, anti-bribery systems, and customer satisfaction.

Role Description

The Japanese Speaking Deputy Manager is a full‑time, on‑site role based in Nashville, TN. This role is responsible for overseeing day‑to‑day operations at the application center, ensuring efficient, compliant, and customer‑focused processing of visa and related applications. The Deputy Manager supports team members, provides guidance on procedures, and handles escalated customer inquiries, particularly in Japanese and English. The role includes coordinating with internal stakeholders and client government representatives, monitoring service quality, preparing operational reports, and implementing process improvements. The Deputy Manager also helps train staff, ensures adherence to security and data protection standards, and maintains a professional and inclusive work environment.

Qualifications

• Strong proficiency in Japanese and English, with the ability to communicate clearly in both languages in written and spoken form.


• Experience in operations or center management, including supervising teams, organizing workflows, and ensuring service delivery standards.


• Background in customer service or client‑facing roles, with skills in handling inquiries, resolving issues, and managing escalations effectively.


• Familiarity with administrative processes, documentation handling, and compliance with regulatory or governmental guidelines.


• Ability to work with digital systems and tools, including basic data entry, reporting, and use of technology‑enabled service platforms.


• Strong organizational, time management, and problem‑solving skills, with attention to detail and a focus on accuracy.


• Demonstrated ability to work collaboratively in a diverse, multicultural environment and to contribute to an inclusive workplace.


• Bachelor’s degree or equivalent experience in business, administration, international relations, or a related field is preferred.


• Prior experience in visa services, travel, consular services, or government‑related processes is an advantage.