Bilingual Dental Insurance Support Specialist (Remote)

SKYGEN; Oregon; Hybrid; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid training

Health benefits

401(k)

Job summary

SKYGEN is seeking a fluent Spanish-speaking Customer Service Representative for a fully remote role supporting dental and vision benefits. You will assist with eligibility, claims, and enrollment while delivering empathetic customer experiences.

training is provided with a 90-day CST schedule; after training, typical hours are 8:30am-5:00pm CST, Mon-Fri, with occasional evenings or weekends during Medicare Open Enrollment.

Qualifications

• Must be fluent in Spanish
• High school diploma or equivalent
• 1+ years of customer service experience in healthcare, call center, banking or retail
• Must have strong listening and communication skills
• Excellent data entry and typing abilities
• Ability to work occasional overtime
• Experience with Microsoft Office products (Word, Excel, Outlook) preferred

Responsibilities

• Serve Dental and Vision callers with eligibility, benefits, authorizations, claims, and provider location assistance.
• Apply knowledge of claim adjustments and resubmission processes to resolve provider requests.
• Provide feedback on high-level claim issues to ensure prompt resolution.
• Support enrollment activities and update third-party insurance information.
• Act as liaison between client Member Services and our organization to resolve issues such as eligibility and appeals.
• Update providers on credentialing status and process.
• Educate callers on using the provider web portal to access information.
• Ensure calls are answered per guidelines and document interactions in systems.
• Escalate issues to leadership when needed and suggest process improvements.

Skills

Fluent Spanish

Active listening

Empathy

Data entry

Multi-tasking

Communication skills

Typing

Education

High school diploma or equivalent

Tools

Microsoft Office

Word

Excel

Outlook

Job description

SKYGEN is seeking a fluent Spanish-speaking Customer Service Representative for a fully remote role supporting dental and vision benefits. You will assist with eligibility, claims, and enrollment while delivering empathetic customer experiences.

training is provided with a 90-day CST schedule; after training, typical hours are 8:30am-5:00pm CST, Mon-Fri, with occasional evenings or weekends during Medicare Open Enrollment.