Remote Spanish-Speaking Dental Medicaid Support Specialist

Avesis Incorporated; Northern (KY); Hybrid; USD 22,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life and disability insurance

401(k) with company match

Tuition assistance and parental leave

Backup family care

Job summary

Avēsis is hiring a 100% remote Bilingual Customer Engagement Specialist to support Medicaid members in our call center. You will handle 40–60 inbound calls daily, document interactions, and escalate complex issues while maintaining HIPAA compliance.

The role requires Spanish fluency, strong communication, and ability to work remotely Monday–Friday with ET evening shifts. Applicants should have a high school diploma, 2+ years in healthcare CS, and 1+ year in a high-volume center.

Qualifications

• Requires a High School Diploma or equivalent.
• Two+ years in healthcare customer service.
• One+ year in a high-volume call center.

Responsibilities

• Answer 40–60 inbound calls, addressing inquiries from routine to moderate complexity.
• Capture member information accurately and update systems with complete data.
• Investigate issues requiring escalation and follow up with members until resolution.
• Maintain confidentiality and HIPAA compliance during all interactions.

Skills

Bilingual English/Spanish

Healthcare customer service

High-volume call center

Excellent verbal communication

Active listening

Education

High School Diploma or equivalent

Associate's Degree in Business/Management/Operations

Tools

Microsoft Word

Excel

Outlook

Job description

Avēsis is hiring a 100% remote Bilingual Customer Engagement Specialist to support Medicaid members in our call center. You will handle 40–60 inbound calls daily, document interactions, and escalate complex issues while maintaining HIPAA compliance.

The role requires Spanish fluency, strong communication, and ability to work remotely Monday–Friday with ET evening shifts. Applicants should have a high school diploma, 2+ years in healthcare CS, and 1+ year in a high-volume center.