Operator

St Johns Community Health; Gardena (CA); On-site; USD 34,000 - 49,000; Full time

Job summary

St. John’s Community Health in Gardena, CA is seeking a Back Office- Dental Operator for a temporary full-time role. The position handles scheduling, patient communications, and front-desk duties in a dental setting, using a six-line switchboard to route calls and provide service.

The role requires at least one year of switchboard experience, bilingual abilities, and strong organizational skills. Prior dental front desk experience is a plus; the job emphasizes patient care and accurate

Qualifications

• Education: High School or equivalent is preferred.
• One year experience operating a multi-line telephone or switchboard.
• Bilingual abilities are required.
• Strong organizational skills and attention to detail.

Responsibilities

• Schedules appointments for patients and sends reminders.
• Directs incoming calls to department heads and provides general information.
• Takes messages for all employees in a timely manner.
• Maintains call flow with a six-line phone operation.
• Calms nervous patients and handles routine clerical duties as needed.
• Performs outbound calls to book, remind, reschedule, or cancel appointments.

Skills

Bilingual

Good organizational skills

Six-line phone operation

Education

High School or Equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operator

Back Office- Dental Temporary Full-Time Gardena, CA, US

2 days ago Requisition ID: 4284

Salary Range: $30.00 To $30.00 Hourly

Schedules appointments for patients. Receives all phone calls and incoming. First person of contact and refers to appropriate department. Uses phone skills to assist all patients in a professional manner. Operates telephone switchboard to route, receive and place calls for dental assistance.

QUALIFICATIONS

Education: (Preferred)

• High School or Equivalent

Experience: (Required)

• One year experience operating a multi-line telephone or switch board system.
• Bilingual.
• Good organizational skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Directs incoming calls to department heads.
• Provides general information on services provided to patients.
• Takes messages for all employees in a timely manner.
• Uses a six-line phone operation to maintain call flows and efficiency.
• Highly organized and has attention to detail with important information.
• Has advanced phone techniques for patient service.
• Make patient appointments and reminder appointments for dental patients.
• May schedule appointments for patients and specialty care.
• May perform receptionist and/or routine clerical duties such as filling out forms, answering telephones, or filing.
• Handles other duties as requested by the Dental staff or Clinic Manager.
• Calms down nervous and frustrated patients when upset.
• Handles duties as assigned by staff.
• Outbound, calling out patients to either: book appointment, reminders, retention, reschedule, cancel, or as directed by Manager.
• Receives Inbound Call and makes Outbound Calls.
• Knows the organizational culture, department structure and environment.

St. John’s Community Health is an Equal Employment Opportunity Employer