Operator

St. John's Community Health; Gardena (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

St. John’s Community Health in Gardena, CA, is seeking a professional receptionist to serve as the first point of contact for patients.

The role requires bilingual communication, strong telephone skills, and the ability to manage a multi-line switchboard while providing accurate information about services offered. The ideal candidate will schedule appointments, handle messages promptly, and support clinic operations with clerical tasks.

Qualifications

• High School diploma or equivalent required.
• One year experience operating a multi-line telephone or switchboard.
• Bilingual proficiency required.
• Demonstrates good organizational skills.

Responsibilities

• Direct incoming calls to department heads.
• Provide general information on services to patients.
• Take messages for all employees promptly.
• Use a six-line phone system to maintain call flow.
• Maintain high level of organization and attention to detail.
• Utilize advanced phone techniques for patient service.
• Schedule patient appointments and reminders for dental patients.
• May schedule appointments for patients and specialty care.
• Perform receptionist and clerical duties such as filing and answering phones.
• Handle duties as assigned by staff and Clinic Manager.
• Make outbound calls to book appointments, reminders, retention, or as directed.

Skills

Bilingual

Good organizational skills

Education

High School or Equivalent

Tools

Multi-line telephone/Switchboard

Job description

• Bilingual.

Schedules appointments for patients. Receives all phone calls and incoming. First person of contact and refers to appropriate department. Uses phone skills to assist all patients in a professional manner. Operates telephone switchboard to route, receive and place calls for dental assistance.

Qualifications

Education: (Preferred)

• High School or Equivalent

Experience: (Required)

• One year experience operating a multi-line telephone or switch board system.
• Bilingual.
• Good organizational skills.

Essential Duties And Responsibilities

• Directs incoming calls to department heads.
• Provides general information on services provided to patients.
• Takes messages for all employees in a timely manner.
• Uses a six-line phone operation to maintain call flows and efficiency.
• Highly organized and has attention to detail with important information.
• Has advanced phone techniques for patient service.
• Make patient appointments and reminder appointments for dental patients.
• May schedule appointments for patients and specialty care.
• May perform receptionist and/or routine clerical duties such as filling out forms, answering telephones, or filing.
• Handles other duties as requested by the Dental staff or Clinic Manager.
• Calms down nervous and frustrated patients when upset.
• Handles duties as assigned by staff.
• Outbound, calling out patients to either: book appointment, reminders, retention, reschedule, cancel, or as directed by Manager.
• Receives Inbound Call and makes Outbound Calls.
• Knows the organizational culture, department structure and environment.

St. John's Community Health is an Equal Employment Opportunity Employer