Bilingual Delivery Operations Specialist

NFM; Cedar Park (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Same day pay

401(k) with company match

Tuition Reimbursement

Staff discount

Career development

Volunteer opportunities

Paid holidays

Paid time off

Job summary

Nebraska Furniture Mart (NFM) is seeking a Delivery Coordinator II to investigate and resolve warehouse inventory issues and ensure delivery readiness. You will contact customers when deliveries are delayed and help coordinate all phases of delivery operations.

Key duties include auditing orders, guiding teammates and providers, and analyzing and resolving delivery requests to maintain customer loyalty.

Qualifications

• High School Diploma or GED required.
• At least 1 year of office/clerical experience with customer relations and problem resolution.
• Ability to work night, weekend and/or early morning hours as needed.
• Proficiency with computers and Microsoft products required.

Responsibilities

• Audit delivery orders and exception reports to identify problems and take actions.
• Advise teammates and delivery providers on required actions to execute the plan.
• Analyze requests and approve or offer alternatives to ensure customer loyalty.
• Assist delivery providers, management, and office staff to ensure smooth operations.

Skills

Customer service

Communication

Data entry

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Nebraska Furniture Mart (NFM) is seeking a Delivery Coordinator II to investigate and resolve warehouse inventory issues and ensure delivery readiness. You will contact customers when deliveries are delayed and help coordinate all phases of delivery operations.

Key duties include auditing orders, guiding teammates and providers, and analyzing and resolving delivery requests to maintain customer loyalty.