Bilingual Delivery Operations Coordinator

NFM; Cedar Park (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Same day pay

401(k) with company match

Tuition Reimbursement

Staff discount

Career development

Volunteer opportunities

Paid holidays

Paid time off

Job summary

Nebraska Furniture Mart (NFM) is seeking a Delivery Coordinator II to investigate and resolve warehouse inventory issues and ensure delivery readiness. You will contact customers when deliveries are delayed and help coordinate all phases of delivery operations.

Key duties include auditing orders, guiding teammates and providers, and analyzing and resolving delivery requests to maintain customer loyalty.

Qualifications

• High School Diploma or GED required.
• At least 1 year of office/clerical experience with customer relations and problem resolution.
• Ability to work night, weekend and/or early morning hours as needed.
• Proficiency with computers and Microsoft products required.

Responsibilities

• Audit delivery orders and exception reports to identify problems and take actions.
• Advise teammates and delivery providers on required actions to execute the plan.
• Analyze requests and approve or offer alternatives to ensure customer loyalty.
• Assist delivery providers, management, and office staff to ensure smooth operations.

Skills

Customer service

Communication

Data entry

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $16.74 - $23.02 hourly PLUS $2/hour bilingual pay differential

Job Description: Your Piece of the Puzzle

NFM’s Delivery Coordinator II will investigate and resolve warehouse inventory problems, ensuring that orders are scheduled for delivery and ready for delivery. You will be responsible for contacting customers whose merchandise will not be delivered as scheduled. Your role will help ensure that all phases of delivery operations happen in a smooth and efficient manner.

Job Duties: A Day in the Life

• Audit: Review all delivery orders and exception reports to identify any problems and take needed actions to resolve those problems
• Advise: Provide guidance to teammates and delivery providers regarding necessary actions to execute the business plan
• Analyze: Evaluate requests from teammates and provide approval or alternative solutions to ensure customer loyalty
• Assist: Support and direct the delivery providers, including management, office staff and delivery teams

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED
• 1 year of office/clerical related experience which included customer relations responsibility and problem resolution
• Ability to work night, weekend and/or early morning hours based on business needs.
• Knowledge of computers and Microsoft products required
• Data entry skills per established department requirements; 50 words per minute
• Excellent oral communication and phone skills
• Pre-employment screening includes, but isn’t limited to, criminal background check

Hiring Process

Our hiring process includes an Interview Day designed to help candidates learn more about NFM while allowing us to get to know you better. After reviewing applications, selected candidates will be invited to attend our Interview Day on Wednesday, 11/04/26, where they can meet with leaders, learn about the role, and participate in interviews. Additional details will be provided to candidates selected to move forward in the process.

Please note interview location is in Round Rock, but the Work location will be in Cedar Park, TX 78613.

Benefits: What’s in It for You?

As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer