Bilingual Dairy Customer Experience Associate

Kroger; Frankfort (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger is seeking a customer-focused team member to enhance the shopping experience. Duties include providing outstanding service, answering product questions, and maintaining a clean, welcoming department environment.

The role supports the department manager in hitting sales and profit targets while ensuring safety and quality standards are met. Candidates should have retail experience, strong communication, and the ability to stay calm under pressure.

Qualifications

• Retail experience required.
• Second language skills (speaking, reading and/or writing) recommended.
• Effective communication is essential for customer interactions.
• Strong customer service orientation and willingness to help.
• Ability to handle stressful situations with composure.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Maintain a clean and safe environment to encourage repeat customers.
• Assist department manager in achieving sales and profit goals and uphold QA standards.
• Answer questions about products and offer recommendations to customers.
• Stock, label and organize department merchandise and monitor inventory.
• Report discrepancies in product ordering or shipping to management.

Skills

Retail experience

Second language

Effective communication

Customer service oriented

Problem solving

Job description

Kroger is seeking a customer-focused team member to enhance the shopping experience. Duties include providing outstanding service, answering product questions, and maintaining a clean, welcoming department environment.

The role supports the department manager in hitting sales and profit targets while ensuring safety and quality standards are met. Candidates should have retail experience, strong communication, and the ability to stay calm under pressure.