Bilingual CX Specialist - Part-Time

Boot Barn; United States; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Generous employee discount

Stay-on after season opportunity

Job summary

Boot Barn is seeking a bilingual Customer Experience Representative for a part-time role. You will assist customers with product inquiries and order processing, resolving issues with urgency and professionalism.

You will collaborate with the E-Commerce and Back Office teams, protect brand standards, and contribute to a positive customer experience while enjoying an employee discount and seasonal continuity opportunities after the season.

Qualifications

• Ability to communicate clearly with customers in multiple languages.
• Professional and urgent handling of customer inquiries and issues.
• Accurate data entry and order status updates.
• Knowledge of Boot Barn products and brand standards.

Responsibilities

• Communicate with customers and resolve concerns promptly.
• Process returns and exchanges of online orders.
• Update orders and document customer interactions.
• Coordinate with internal departments and teams.
• Support e-commerce and back-office operations as needed.

Skills

Bilingual

Job description

Boot Barn is seeking a bilingual Customer Experience Representative for a part-time role. You will assist customers with product inquiries and order processing, resolving issues with urgency and professionalism.

You will collaborate with the E-Commerce and Back Office teams, protect brand standards, and contribute to a positive customer experience while enjoying an employee discount and seasonal continuity opportunities after the season.