Seasonal Customer Experience Representative – Bilingual (Part Time)

Boot Barn; United States; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Generous employee discount

Stay-on after season opportunity

Job summary

Boot Barn is seeking a bilingual Customer Experience Representative for a part-time role. You will assist customers with product inquiries and order processing, resolving issues with urgency and professionalism.

You will collaborate with the E-Commerce and Back Office teams, protect brand standards, and contribute to a positive customer experience while enjoying an employee discount and seasonal continuity opportunities after the season.

Qualifications

• Ability to communicate clearly with customers in multiple languages.
• Professional and urgent handling of customer inquiries and issues.
• Accurate data entry and order status updates.
• Knowledge of Boot Barn products and brand standards.

Responsibilities

• Communicate with customers and resolve concerns promptly.
• Process returns and exchanges of online orders.
• Update orders and document customer interactions.
• Coordinate with internal departments and teams.
• Support e-commerce and back-office operations as needed.

Skills

Bilingual

Job description

BILINGUAL CUSTOMER EXPERIENCE REPRESENTATIVE — PART TIME

REPORTS TO: ASSISTANT MANAGER

STATUS: NON-EXEMPT

$15 Per Hour Starting Rate | 10 Hour Shifts | Closed Thanksgiving & Christmas Day | Opportunity To Stay On After Season | Generous Employee Discount

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit — one handshake at a time.

The Bilingual Customer Experience Representative provides information to customers in response to inquiries about products and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process timely execution of all customer experience communications. The Bilingual Customer Experience Representative will provide support to Back Office Operations and work closely with E-Commerce Team.

Essential Duties and Responsibilities

• Communicate with customers and resolve their concerns and issues with utmost urgency and professionalism.


• Protect the Boot Barn brand with clear communication, upholding product knowledge.


• Work in both individual and team environments to completed projects and initiatives.


• Provide sales support and assist with other projects within the company such as marketing initiatives.


• Data entry — update orders with status information


• Obtain and evaluate all relevant information to research discrepancies


• Communicate and coordinate with internal departments


• Process requests for return and exchanges of online orders.


• Demonstrates high level of quality work, attendance and appearance.


• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.


• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.


• Performs any other duties that may be assigned by management.