Bilingual CX Specialist (EN/ES) - Remote & Part-Time

Too Good To Go; Austin (TX); Remote; USD 18,000 - 26,000; Part time

Benefits offered by this job

Paid time off

Remote work

Equipment provided

Home office stipend

Job summary

Too Good To Go is seeking a bilingual Customer Experience Specialist (English & Spanish) for a part-time, remote role based in Texas. You will be the main contact for users, handling inquiries via email and chat with a focus on empathy and accuracy.

You will work with the CX team to resolve issues, communicate user needs to internal teams, and maintain brand voice across all interactions while meeting KPIs and targets.

Qualifications

• Experience in a customer service role
• Fluent in English and Spanish
• Strong written and verbal communication
• Experience with KPIs and targets

Responsibilities

• Serve as main contact for users via email and chat
• Resolve issues in collaboration with CX team
• Act as brand ambassador in all communications
• Represent user needs to internal teams

Skills

Customer service

Bilingual EN/ES

Communication

KPIs

Tools

Zendesk

Salesforce

Hubspot

SAP

Job description

Too Good To Go is seeking a bilingual Customer Experience Specialist (English & Spanish) for a part-time, remote role based in Texas. You will be the main contact for users, handling inquiries via email and chat with a focus on empathy and accuracy.

You will work with the CX team to resolve issues, communicate user needs to internal teams, and maintain brand voice across all interactions while meeting KPIs and targets.