Bilingual Customer Experience Specialist (English & Spanish)

Too Good To Go; Austin (TX); Remote; USD 18,000 - 26,000; Part time

Benefits offered by this job

Paid time off

Remote work

Equipment provided

Home office stipend

Job summary

Too Good To Go is seeking a bilingual Customer Experience Specialist (English & Spanish) for a part-time, remote role based in Texas. You will be the main contact for users, handling inquiries via email and chat with a focus on empathy and accuracy.

You will work with the CX team to resolve issues, communicate user needs to internal teams, and maintain brand voice across all interactions while meeting KPIs and targets.

Qualifications

• Experience in a customer service role
• Fluent in English and Spanish
• Strong written and verbal communication
• Experience with KPIs and targets

Responsibilities

• Serve as main contact for users via email and chat
• Resolve issues in collaboration with CX team
• Act as brand ambassador in all communications
• Represent user needs to internal teams

Skills

Customer service

Bilingual EN/ES

Communication

KPIs

Tools

Zendesk

Salesforce

Hubspot

SAP

Job description

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at approx ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 120+ million registered users and 180,000+ active partners across 20 countries, have together already saved 500+ million meals from going to waste.

We’re looking for an exceptional bilingual Customer Experience Specialist (English & Spanish) to join our team at Too Good To Go.

This is a part-time, fully remote role (within Texas), with core working days of Sunday-Tuesday. (You must reside in Texas for this role)

The Role:

• You are the main point of contact for Too Good To Go users, ensuring they receive outstanding customer service by answering inquiries through email and chat.
• Handle priority situations with a high level of care and work closely with the wider CX team to resolve user issues
• Act as a brand ambassador in all your communications with our users
• Understand and communicate our users' needs and motivations to our internal teams locally and globally
• Utilize the knowledge base and wider CX communication channels to ensure accurate responses

We are looking for:

• Some experience in a Customer Service-related role
• Full written and verbal proficiency in Spanish and English
• Ability to commit to 10-20 hours per week with flexibility to increase hours per the business needs
• A first-class and inspiring communicator
• Someone who enjoys working with targets, KPIs, and takes pride in their performance
• A team player who loves helping others, building positive relationships, and resolving conflicts with our users
• Detail-oriented individuals who are able to stay focused through repetitive tasks.
• Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP is a nice-to-have.

Our Values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What We Offer:

• Paid Time off: Enjoy paid vacation and paid sick time so you can rest and recharge
• 100% Remote & Flexible:Work remotely with scheduled options (mornings or afternoons) designed to fit your life and schedule
• Set Up for Success: We supply all the equipment (Mac) and training you need to hit the ground running from day one
• Home Office Stipend: A monthly allowanceto cover work-from-home expenses

Salary & working conditions

Certain US states/jurisdictions require Too Good To Go to include a reasonable estimate of the salary range for this role. Hourly range is $16/hour. The core regular days for this role are Sunday - Tuesday with two operating shifts: 9am - 1/2pm & 1- 4/5pm.