Bilingual Customer Support Specialist (Spanish/English)

Colonial Group; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and paid holidays

Job summary

JCB in San Antonio, TX seeks a customer support specialist to be the primary contact for dealers and Direct Sales customers, handling parts inquiries, orders and claims.

The role requires problem solving, training on Dealer Portal and Salesforce, and cross‑functional collaboration to improve parts delivery and service. It is a full‑time, onsite position with comprehensive benefits and growth opportunities.

Qualifications

• 1 year of customer service experience.
• Must be bilingual in Spanish & English.
• Must pass drug screens, background checks, and pre-employment tests.

Responsibilities

• Handles dealer or Direct Sales customer parts inquiries in a timely and professional manner.
• Demonstrates active listening skills to ensure customers’ issues are understood and addressed.
• Expedites dealer back‑order requirements with WPC Operations.
• Communicates with the World Parts Center via Tech web, email and telephone to identify part availability and delivery status.
• Identifies options to improve delivery of backordered parts.
• Provides expedited service for critical, machine‑down situations and coordinates shipment of required parts.
• Works with internal departments as vendor and customer as needed.
• Provides training and support to dealers in the use of online tools including Dealer Portal and Salesforce.
• Performs other customer support functions to meet department goals.

Skills

Bilingual Spanish-English

Customer service

Problem solving

Detail oriented

Microsoft Office

Education

Bachelor’s degree in business or related field

Tools

Salesforce

Dealer Portal

Tech web

Job description

JCB in San Antonio, TX seeks a customer support specialist to be the primary contact for dealers and Direct Sales customers, handling parts inquiries, orders and claims.

The role requires problem solving, training on Dealer Portal and Salesforce, and cross‑functional collaboration to improve parts delivery and service. It is a full‑time, onsite position with comprehensive benefits and growth opportunities.