Bilingual Service & Parts Coordinator

Colonial Group; Colton (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off and paid holidays

Job summary

SoCal JCB in Colton, CA, is seeking a Service Specialist to join our growing service team. You will process service department work orders, order and receive parts, and report to the Service Manager.

This role requires a high school diploma, bilingual English/Spanish, and strong Microsoft Office skills. You will interact with customers, review orders, handle inquiries, and maintain inventory while upholding safety and JCB standards.

Qualifications

• High school diploma or equivalent.
• Bilingual (English and Spanish).
• Must pass drug screens, background checks, and pre-employment tests.

Responsibilities

• Interact directly with customers to meet expectations and ensure satisfaction.
• Reviews work orders for completeness and accuracy before billing.
• Submits all service warranty and Product Improvement Program claims within the required timeframe.
• Handles inbound service and parts inquiries.
• Research and places parts orders from JCB and various vendors.
• Handles all shop inquiries in an efficient and responsive manner.
• Maintains parts inventory.
• Research and advise technicians of parts and orders.
• Monitor and update Livelink to drive parts and service revenue.
• Ensures safety policy and practices are followed
• Maintains a clean and professional image according to JCB Standards
• Conducts business in alignment with the company's Values
• Other duties as assigned

Skills

Bilingual English/Spanish

MS Office (Word, Excel, PowerPoint)

Customer service

Problem solving

Multitasking

Written & verbal communication

Teamwork

Education

High school diploma or equivalent

Job description

SoCal JCB in Colton, CA, is seeking a Service Specialist to join our growing service team. You will process service department work orders, order and receive parts, and report to the Service Manager.

This role requires a high school diploma, bilingual English/Spanish, and strong Microsoft Office skills. You will interact with customers, review orders, handle inquiries, and maintain inventory while upholding safety and JCB standards.