Bilingual Customer Support Specialist – Medical Reimbursements

American Fidelity Corporation; Oklahoma City (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

American Fidelity Corporation in Oklahoma City seeks a customer service professional to handle moderate to complex inquiries from internal and external customers, including Medical Providers and agents. You will apply strong communication, math, and data accuracy in a fast-paced setting.

The role requires independent work with minimal supervision, secure handling of customer data, and the potential use of bilingual skills at least half the time.

Qualifications

• Excellent customer service and communication skills.
• Strong mathematical aptitude and analytical thinking.
• Advanced writing and business communication abilities.
• Proven ability to work in a high-volume, fast-paced environment.
• Bilingual skills may be required for half of the time.
• Ability to adapt to change and multi-task effectively.

Responsibilities

• Provides moderate to complex service to internal and external customers, handling inquiries with accuracy and attention to detail.
• Works independently with minimal guidance while ensuring secure handling of customer data and regulatory compliance.
• Supports New Business goals by processing medical reimbursements and auditing data, resolving discrepancies, and ensuring documents meet AML/ATF Bermuda regulations.

Skills

Excellent customer service

Advanced keyboard skills

Strong math skills

Strong analytical skills

Advanced communication skills

Strong business writing skills

Advanced interpersonal skills

Advanced coordination and collab

Professional attire and demeanor

IRS Code S125 knowledge

Qualified retirement account knowledge

Windows-based software

High-volume production experience

Prompt and accurate

Ability to multi-task

Accounting knowledge (debits/credits)

Bilingual skills

Education

High school diploma or GED

Job description

American Fidelity Corporation in Oklahoma City seeks a customer service professional to handle moderate to complex inquiries from internal and external customers, including Medical Providers and agents. You will apply strong communication, math, and data accuracy in a fast-paced setting.

The role requires independent work with minimal supervision, secure handling of customer data, and the potential use of bilingual skills at least half the time.