Bilingual CSR - Medical Reimbursements & Compliance

American Fidelity Assurance Company; Oklahoma City (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

American Fidelity Assurance Company is seeking a detail-oriented professional to deliver moderate to complex customer service, supporting medical reimbursements and new business data processing. The role requires strong communication, data accuracy, and adherence to regulatory rules.

You will work independently with minimal guidance, potentially using bilingual skills up to 50 percent of the time. A high school diploma or GED and 3–5 years of experience are required.

Qualifications

• High school diploma or GED required.
• 3–5 years of experience in a related role.
• Knowledge of AML/ATF Bermuda regulations as defined in procedures.

Responsibilities

• Provide moderate to complex service to internal and external customers with accurate and timely handling of inquiries.
• Process medical reimbursements and audit data to meet requirements.
• Maintain secure handling of customer data and adapt to changes with a positive attitude.

Skills

Customer service

Keyboard skills

Math skills

Analytical skills

Communication skills

Business writing

Interpersonal skills

Coordination

Professional demeanor

Bilingual ability

IRS S125 knowledge

Retirement accounts

Windows software

Education

High school diploma or GED

3 to 5 years experience

Tools

Windows-based software

Job description

American Fidelity Assurance Company is seeking a detail-oriented professional to deliver moderate to complex customer service, supporting medical reimbursements and new business data processing. The role requires strong communication, data accuracy, and adherence to regulatory rules.

You will work independently with minimal guidance, potentially using bilingual skills up to 50 percent of the time. A high school diploma or GED and 3–5 years of experience are required.