Bilingual Customer Support Specialist (Entry Level)

CGS Federal (Contact Government Services); Frankfort (KY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Accounts

Paid Time Off

Job summary

A leading government services company in Frankfort, Kentucky, is seeking a Customer Service Representative to manage calls and emails for a federal agency. The ideal candidate will possess fluency in English and/or Spanish, excellent communication, and strong customer service skills. Responsibilities include responding to customer inquiries and documenting communications. The company offers benefits like health insurance, 401k, and paid time off, fostering a supportive environment for employee growth.

Qualifications

• Ability to obtain a Public Trust Security clearance.
• Keyboarding proficiency of at least 40 words per minute.
• Call Center (omnichannel) background is a plus.

Responsibilities

• Reply to calls and emails from the public.
• Use knowledge base to answer customer requests.
• Document communications in the database.

Skills

Fluency in English and/or Spanish

Strong written and verbal communication skills

Excellent customer service skills

Dependability

Time management skills

Education

High School diploma or GED

Tools

Content management system

Job description

A leading government services company in Frankfort, Kentucky, is seeking a Customer Service Representative to manage calls and emails for a federal agency. The ideal candidate will possess fluency in English and/or Spanish, excellent communication, and strong customer service skills. Responsibilities include responding to customer inquiries and documenting communications. The company offers benefits like health insurance, 401k, and paid time off, fostering a supportive environment for employee growth.