Bilingual Customer Support Specialist (Entry Level)

CGS Federal (Contact Government Services); Charleston (SC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Life Insurance

401k

Flexible Spending Accounts

Paid Time Off

Job summary

A government service provider in South Carolina is seeking a Customer Service Representative to support a major federal initiative. In this entry-level role, you will handle calls and emails, use established procedures to assist customers, and document interactions in a database. The ideal candidate is fluent in English and/or Spanish, possesses a high school diploma, and can achieve a Public Trust Security clearance. This position offers various benefits including health insurance and paid time off.

Qualifications

• Ability to obtain a Public Trust Security clearance.
• Strong written and verbal communication skills.
• Experience in Call Center settings is a plus.

Responsibilities

• Reply to calls and emails from the public.
• Use a knowledge base to answer customer requests.
• Document communications in the database.

Skills

Fluent in English and/or Spanish

Excellent customer service skills

Dependability and time management

Keyboarding proficiency of at least 40 words per minute

Education

High School diploma or GED

Job description

A government service provider in South Carolina is seeking a Customer Service Representative to support a major federal initiative. In this entry-level role, you will handle calls and emails, use established procedures to assist customers, and document interactions in a database. The ideal candidate is fluent in English and/or Spanish, possesses a high school diploma, and can achieve a Public Trust Security clearance. This position offers various benefits including health insurance and paid time off.