Bilingual Customer Support Specialist (Entry Level)

CGS Federal (Contact Government Services); Charleston (WV); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

A federal services provider is seeking a Customer Service Representative in Charleston, West Virginia. The role involves responding to public inquiries through calls and emails, documenting communications, and using standard operating procedures to assist customers. Candidates must possess a high school diploma or GED, be fluent in English and/or Spanish, and have the ability to obtain a Public Trust Security clearance. The company offers a supportive environment with opportunities for professional growth.

Qualifications

• Fully fluent in English and/or Spanish (both written and verbal).
• Ability to obtain a Public Trust Security clearance.
• Excellent customer service and time management skills.

Responsibilities

• Reply to calls and emails from the public.
• Document communications in our database.
• Follow standard operating procedures to assist customers.

Skills

Fluently reply to calls and emails from the public

Use a knowledge base to answer customer requests

Document communications in databases

Navigate content management systems

Strong written and verbal communication skills

Education

High School diploma or GED certificate

Job description

A federal services provider is seeking a Customer Service Representative in Charleston, West Virginia. The role involves responding to public inquiries through calls and emails, documenting communications, and using standard operating procedures to assist customers. Candidates must possess a high school diploma or GED, be fluent in English and/or Spanish, and have the ability to obtain a Public Trust Security clearance. The company offers a supportive environment with opportunities for professional growth.