Bilingual Customer Support Specialist (English & Spanish)

Jobtailor; Tampa (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Jobtailor in Tampa, FL is seeking a bilingual customer support agent to handle inbound calls on behalf of clients, delivering a warm, professional experience.

The role requires fluency in English and Spanish, accuracy in messaging, appointment scheduling, and strict adherence to client instructions in a fast-paced 24/7 environment. A reliable internet connection and a dedicated workspace are essential, along with empathy, active listening, and dependable attendance.

Qualifications

• Fluency in both English and Spanish, verbal and written.
• High school diploma or equivalent.
• Strong empathy, active listening, and professional telephone manners.
• Attention to detail.
• Ability to type accurately while on a call.
• Reliable internet and a dedicated workspace.
• Dependability and consistent attendance in a 24/7 operation.
• Availability to work at least one weekend day.

Responsibilities

• Answer inbound calls promptly and professionally on behalf of business clients
• Communicate fluently in English and Spanish
• Take accurate messages and relay them to clients in real time
• Schedule appointments and provide general client support according to client instructions
• Follow client-specific call-handling instructions consistently
• Deliver a warm, efficient, and courteous experience on every call

Skills

Fluency in English

Fluency in Spanish

Active listening

Empathy

Attention to detail

Professional telephone manners

Typing accuracy

Dependability

Courteous communication

Education

High school diploma or equivalent

Tools

Reliable Internet

Dedicated Workspace

Job description

Jobtailor in Tampa, FL is seeking a bilingual customer support agent to handle inbound calls on behalf of clients, delivering a warm, professional experience.

The role requires fluency in English and Spanish, accuracy in messaging, appointment scheduling, and strict adherence to client instructions in a fast-paced 24/7 environment. A reliable internet connection and a dedicated workspace are essential, along with empathy, active listening, and dependable attendance.