Bilingual Customer Support Specialist (English/Spanish)

The Reynolds and Reynolds Company; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Reynolds and Reynolds Company, via Auto Data Direct, Inc., is seeking a Bilingual Customer Service Representative to provide outstanding support over the phone and by email. You will help customers navigate the company website, answer general account questions, and offer light technical assistance.

Training is on-the-job and the role requires flexible rotating shifts, including some Saturdays. The ideal candidate communicates clearly in English and Spanish, pays close attention to detail, and

Qualifications

• Flexible scheduling with rotating shifts, including some Saturdays.
• Exceptional written and verbal communication skills.
• Exceptional attention to detail and troubleshooting skills.
• Basic computer skills including Microsoft, Gmail and Adobe.
• Fluent in both English and Spanish.
• Ability to lift up to 25lbs.

Responsibilities

• Provide high level customer service and support over the phone and through email.
• Assist customers with navigating the company website and account questions.
• Provide light technical support as needed.
• Work on assigned projects and packaging documents for mailing.

Skills

Written communication

Verbal communication

Attention to detail

Troubleshooting

Bilingual (English/Spanish)

Tools

Microsoft Office Suite

Gmail

Adobe

Job description

Reynolds and Reynolds Company, via Auto Data Direct, Inc., is seeking a Bilingual Customer Service Representative to provide outstanding support over the phone and by email. You will help customers navigate the company website, answer general account questions, and offer light technical assistance.

Training is on-the-job and the role requires flexible rotating shifts, including some Saturdays. The ideal candidate communicates clearly in English and Spanish, pays close attention to detail, and