Patient Service Representative

Greater Lawrence Family Health Center, Inc.; Lawrence (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Job summary

Greater Lawrence Family Health Center, Inc. seeks a bilingual (English/Spanish) Patient Service Representative to prepare patients for visits by resolving insurance and financial issues and coordinating registration.

The role requires high school education, strong communication skills, and flexibility for evenings and weekends, with opportunities for growth and tuition reimbursement.

Qualifications

• Bilingual; Spanish and English required.
• High School diploma or GED certificate.
• Training in a Medical or Administrative field.
• Computer knowledge.
• Excellent communication skills.
• Ability to work flexible hours, evenings, and weekend coverage.

Responsibilities

• Register patients and verify insurance; resolve issues to ensure coverage for services.
• Confirm appointments, update demographics, verify insurance, pull charts, and notify the medical assistant of registration.
• Answer incoming calls with the prescribed script while maintaining confidentiality and customer service.
• Review clinicians' schedules for demographics and insurance verification; inform patients of issues before appointments.
• Collect co-pays and issue receipts; balance cash receipts by end of shift.
• Notify staff of patient arrival and manage cancellations and rescheduling.
• Assist patients with enrollment in insurance plans (Mass Health, Commonwealth Care, etc.).

Skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

Computer Skills

Job description

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) Patient Service Representative. The Patient Service Representative performs all functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services.

• Must be able to don appropriate personal protective equipment (PPE).
• Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.
• Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.
• Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.
• Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.
• Notify appropriate staff of patient’s arrival. Follow cancellation and rescheduling procedures.
• Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.
• Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)

Qualifications

• Bilingual; Spanish and English required
• High School diploma or GED certificate
• Training in a Medical or Administrative field
• Computer knowledge
• Excellent communication skills
• Ability to work flexible hours, evenings, and weekend coverage

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.