Patient Service Representative

Lawrence Partnership; Lawrence (MA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The Greater Lawrence Family Health Center (GLFHC) is seeking a bilingual Patient Service Representative to prepare patients for visits, register them, verify insurance, and coordinate with clinicians across multiple sites.

You will collect co-pays, confirm appointments, handle scheduling procedures, resolve insurance issues beforehand, assist with Mass Health enrollment, and maintain confidentiality with a patient-centered approach.

Qualifications

• Bilingual; Spanish and English required
• High School diploma or GED certificate
• Training in a Medical or Administrative field
• Computer knowledge
• Ability to work flexible hours, evenings, and weekend coverage

Responsibilities

• Register patients and confirm appointments, update demographics, verify insurance and pull patient charts
• Answer incoming calls quickly using the standard script; maintain confidentiality and customer service
• Review clinician schedules for correct demographics and insurance verification
• Collect co-pays and issue receipts; balance receipts against payments by end of shift
• Notify staff of patient arrival; follow cancellation/rescheduling procedures
• Resolve insurance issues to ensure coverage prior to scheduled appointments
• Assist patients with enrollment in insurance plans (Mass Health, Commonwealth Care)

Skills

Bilingual: Spanish & English

Customer service

Phone support

Insurance verification

Education

High School diploma or GED

Job description

• Pay or shift range: $17.58 USD to $20.51 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) Patient Service Representative. The Patient Service Representative performs all functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services.

• Must be able to don appropriate personal protective equipment (PPE).
• Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.
• Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.
• Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.
• Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.
• Notify appropriate staff of patient’s arrival. Follow cancellation and rescheduling procedures.
• Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.
• Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)

Qualifications

• Bilingual; Spanish and English required
• High School diploma or GED certificate
• Training in a Medical or Administrative field
• Computer knowledge
• Ability to work flexible hours, evenings, and weekend coverage

Benefits

• GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.

Equal Opportunity Employer
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