Bilingual Customer Support Specialist – Banking

Tri Counties Bank; Chico (CA); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

up to 20 days paid vacation/holidays

Medical/dental/vision coverage

Employee Stock Ownership Program

401k

Job summary

Tri Counties Bank in Chico, CA is seeking a full-time Customer Support Agent to deliver Service with Solutions across online banking, debit/credit cards, checking and loan servicing.

Candidates who are bilingual in Spanish are strongly encouraged to apply. The role offers full-time benefits, a competitive hourly wage ($18.00–$19.50) with incentive opportunities, and a schedules including weekdays and Saturdays, in a fast-paced, team-based environment.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service or related experience.
• Strong verbal and written communication skills.

Responsibilities

• Deliver a superior customer experience in a fast-paced environment.
• Communicate clearly and professionally with customers and teammates.
• Troubleshoot, diagnose, and resolve issues with products and services.
• Identify opportunities to recommend bank products and refer to the right partner.

Skills

Customer service

Salesforce CRM

Communication skills

Problem solving

Bilingual (Spanish)

Education

High school diploma or GED

Tools

Windows OS

Salesforce CRM

Job description

Tri Counties Bank in Chico, CA is seeking a full-time Customer Support Agent to deliver Service with Solutions across online banking, debit/credit cards, checking and loan servicing.

Candidates who are bilingual in Spanish are strongly encouraged to apply. The role offers full-time benefits, a competitive hourly wage ($18.00–$19.50) with incentive opportunities, and a schedules including weekdays and Saturdays, in a fast-paced, team-based environment.