Bilingual Customer Support Specialist

Atmos Energy; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA with Company Contribution

Retirement Savings Plan (Matching)

Annual Bonus Opportunity

Paid Time Off

Job summary

Atmos Energy is seeking a Customer Service Representative to support current and prospective customers with service connections, billing questions, and payment arrangements from a central contact center. You will process transactions, resolve issues, and verify account information in the customer information system.

A bilingual differential is offered after training and assessment. The role operates Monday through Friday, 9:15 am to 6:15 pm, in a safety-sensitive environment with comprehensive

Qualifications

• High school diploma or GED required.
• Successful completion of the Customer Service Assessment.
• Excellent verbal and written communication.
• Ability to perform basic math operations.

Responsibilities

• Responds to current and/or prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements.
• Receives and processes basic transactions and requests based on designated level of authority.
• Addresses customer issues utilizing current company policies and procedures.
• Corrects errors on customer accounts to ensure accuracy using an online Customer Information System.
• Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required.
• Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes.

Skills

Customer service

Verbal and written communication

Data entry

Basic math

Team collaboration

Education

High school diploma or GED

Tools

Customer Information System (CIS)

Job description

Atmos Energy is seeking a Customer Service Representative to support current and prospective customers with service connections, billing questions, and payment arrangements from a central contact center. You will process transactions, resolve issues, and verify account information in the customer information system.

A bilingual differential is offered after training and assessment. The role operates Monday through Friday, 9:15 am to 6:15 pm, in a safety-sensitive environment with comprehensive