Customer Support Associate- Waco, TX

Atmos Energy Corporation; United States; On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Company-Provided Benefits

Holidays and Paid Time Off

Parental Leave

Annual Bonus Opportunity

Life Insurance

Health Insurance

Dental Insurance

Vision Insurance

HSA contributions

Job summary

Atmos Energy Corporation seeks a Customer Service Representative to handle customer inquiries about service connections, disconnections, billing questions, and payment arrangements. The role is primarily phone-based and uses the Customer Information System to keep accurate records and timely responses.

The position offers a Monday–Friday day shift with attractive benefits from day one. After training, bilingual employees (Spanish–English) receive an extra $2.00 per hour.

Qualifications

• Requires excellent verbal and written communication skills.
• Must be able to perform basic arithmetic operations.
• Experience with customer service is a plus.
• Proficiency in data entry and using a computer for reference/retrieval tasks.

Responsibilities

• Responds to current and prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements.
• Receives and processes basic transactions and requests based on designated level of authority; forwards other issues as needed.
• Addresses customer issues using company policies and procedures and communicates solutions.
• Corrects errors on customer accounts and communicates accurate information in a timely, professional manner.
• Researches discrepancies on customer accounts and verifies customer identity and delinquent accounts as required.
• Handles customer calls to ensure responsiveness to natural gas and emergency situations, following standard processes.

Skills

Verbal and written communication

Basic numeracy

Data entry

Customer service mindset

Education

High school diploma or GED

Tools

Customer Information System

Job description

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Atmos Energy offers benefit eligibility on the first day of employment and they include:

• Company-Provided Benefits
• Holidays and Paid Time Off
• Parental Leave
• Retirement Savings Plan (Matching and Fixed Annual Company Contribution)
• Annual Bonus Opportunity
• Employee Assistance Program
• Short-Term and Long-Term Disability Plans
• Basic Life Insurance
• Health Savings Account (HSA) Company Contribution with HDHP
• Employee Assistance Program Wellness Programs
• LifeLock Identity Theft Protection
• Paid Training Linked-In Learning
• Voluntary Benefits Retirement Savings Plan
• Medical Insurance and Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Employee/Dependent Life Insurance
• Employee/Dependent Accidental Death & Dismemberment Insurance
• Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts
• Top Employer Recognitions America’s Best Employers – Forbes Magazine
• The 100 Most Trustworthy Companies in America - Forbes Magazine
• Top Places to Work - Dallas Morning News
• Best Places to Work - Mississippi Business Journal
• Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)
• Bilingual (Spanish-English) Differential Pay upon completion of training and a bilingual assessment-Additional $2.00 per hour.

The shift is Monday through Friday 9:15 am to 6:15 pm.

Primary Duties

1. Responds to current and/or prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements. This contact is primarily by phone but may also include other forms of communication. (20%)
2. Receives and processes basic transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%)
3. Addresses customer issues utilizing current company policies and procedures. (20%)
4. Corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely, professional manner. (20%)
5. Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)
6. Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)

MINIMUM REQUIREMENTS

• Educational/Experience Level: A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.
• Communication Skills: Requires excellent verbal and written communication skills.
• Numeric Skills: Requires the ability to perform basic addition, subtraction, multiplication, and division.
• Computer Skills: Requires intermediate computer skills for data entry, reference and/or retrieval tasks.
• Previous experience with a Customer Information System is a plus.
• Work Conditions: Works in an indoor environment. Occasionally requires performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require sitting for long periods of time.
• Other Requirements: As a safety sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Job Family: Customer Contact Center (CCC) Atmos Energy Corporation, a natural gas-only distributor, is an S&P 500 company headquartered in Dallas. We safely deliver reliable, affordable, efficient and abundant natural gas to more than 3 million distribution customers in over 1,400 communities across eight states located primarily in the South. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability and our communities. Atmos Energy manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas.