Customer Support Associate- Waco, TX

Atmos Energy; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA with Company Contribution

Retirement Savings Plan (Matching)

Annual Bonus Opportunity

Paid Time Off

Job summary

Atmos Energy is seeking a Customer Service Representative to support current and prospective customers with service connections, billing questions, and payment arrangements from a central contact center. You will process transactions, resolve issues, and verify account information in the customer information system.

A bilingual differential is offered after training and assessment. The role operates Monday through Friday, 9:15 am to 6:15 pm, in a safety-sensitive environment with comprehensive

Qualifications

• High school diploma or GED required.
• Successful completion of the Customer Service Assessment.
• Excellent verbal and written communication.
• Ability to perform basic math operations.

Responsibilities

• Responds to current and/or prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements.
• Receives and processes basic transactions and requests based on designated level of authority.
• Addresses customer issues utilizing current company policies and procedures.
• Corrects errors on customer accounts to ensure accuracy using an online Customer Information System.
• Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required.
• Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes.

Skills

Customer service

Verbal and written communication

Data entry

Basic math

Team collaboration

Education

High school diploma or GED

Tools

Customer Information System (CIS)

Job description

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits.Atmos Energy offers benefit eligibility on the first day of employment and they include:Company-Provided BenefitsHolidays and Paid Time OffParental LeaveRetirement Savings Plan (Matching and Fixed Annual Company Contribution)Annual Bonus OpportunityEmployee Assistance ProgramShort-Term and Long-Term Disability PlansBasic Life InsuranceHealth Savings Account (HSA) Company Contribution with HDHPEmployee Assistance ProgramWellness ProgramsLifeLock Identity Theft ProtectionPaid TrainingLinked-In LearningVoluntary BenefitsRetirement Savings PlanMedical Insurance and Prescription Drug CoverageDental InsuranceVision InsuranceEmployee/Dependent Life InsuranceEmployee/Dependent Accidental Death & Dismemberment InsuranceHealthcare, Dependent Care and Limited Purpose Flexible Spending AccountsTop Employer RecognitionsAmerica’s Best Employers – Forbes MagazineThe 100 Most Trustworthy Companies in America - Forbes MagazineTop Places to Work - Dallas Morning NewsBest Places to Work - Mississippi Business JournalBest Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)Bilingual ( Spanish-English ) Differential Pay upon completion of training and a bilingual assessment- Additional $2.00 per hour.The shift is Monday through Friday9:15 am to 6:15 pm.Primary Duties1. Responds to current and/or prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements. This contact is primarily by phone but may also include other forms of communication. (20%)2. Receives and processes basic transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%)3. Addresses customer issues utilizing current company policies and procedures. (20%)4. Corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely, professional manner. (20%)5. Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)6. Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)MINIMUM REQUIREMENTSEducational/Experience Level:A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.Communication Skills:Requires excellent verbal and written communication skills.Numeric Skills:Requires the ability to perform basic addition, subtraction, multiplication, and division.Computer Skills:Requires intermediate computer skills for data entry, reference and/or retrieval tasks.Previous experience with a Customer Information System is a plus.Work Conditions:Works in an indoor environment.Occasionally requires performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require sitting for long periods of time.Other Requirements:As a safety sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.Job Family:Customer Contact Center (CCC)