Bilingual Customer Support Specialist

The Travelers Indemnity Company; Spokane (WA); On-site; USD 39,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Wellness Program

Volunteer Program

Job summary

The Travelers Indemnity Company is seeking a Customer Service Associate to serve as the first point of contact for customers, agents, and internal teams. You will handle high volumes of inquiries with empathy and accuracy, building trust and resolving issues across multiple channels.

Ideal candidates have prior customer service experience, strong communication skills, and the ability to navigate several systems efficiently.

Qualifications

• Prior customer service experience.
• Strong verbal and written communication skills.
• Proficiency utilizing technology across multiple systems.

Responsibilities

• Handle inbound inquiries from customers, agents, brokers, and internal partners via calls, emails, chats, and other methods.
• Educate customers by applying product, systems, and policy knowledge.
• Document interactions accurately according to guidelines.

Skills

Customer service

Communication

Tech savvy

Analytical thinking

Organizational skills

Education

High school diploma or GED

Tools

CRM systems

Job description

The Travelers Indemnity Company is seeking a Customer Service Associate to serve as the first point of contact for customers, agents, and internal teams. You will handle high volumes of inquiries with empathy and accuracy, building trust and resolving issues across multiple channels.

Ideal candidates have prior customer service experience, strong communication skills, and the ability to navigate several systems efficiently.