Insurance Customer Experience Specialist

Travelers; Richardson (TX); On-site; USD 37,400 - 61,600; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Wellness program

Volunteer matching

Job summary

Travelers is seeking a Customer Service Associate in Richardson, TX to be the first contact for customers, agents and internal partners. You will handle inbound inquiries with empathy and professionalism, learning product and system knowledge to resolve issues efficiently.

The role offers a high-volume environment, on-site work, and opportunities to grow within the organization. A high school diploma or GED is required, with benefits and performance incentives included.

Qualifications

• Prior customer service experience.
• Strong verbal and written communication skills.
• Proficiency navigating multiple systems and platforms.
• Ability to analyze information and make informed decisions.
• Excellent organizational and time-management skills.

Responsibilities

• Handle a high volume of inbound inquiries from customers and partners via calls, emails, chats and other methods.
• Apply product, systems and policy knowledge to educate and respond accurately and efficiently.
• Document information accurately following guidelines for the business area.
• Navigate multiple systems while assisting customers and resolving issues.
• Support departmental projects and other developmental opportunities as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Systems navigation

Analytical thinking

Time management

Adaptability

Learning mindset

Education

High school diploma or GED

Job description

Travelers is seeking a Customer Service Associate in Richardson, TX to be the first contact for customers, agents and internal partners. You will handle inbound inquiries with empathy and professionalism, learning product and system knowledge to resolve issues efficiently.

The role offers a high-volume environment, on-site work, and opportunities to grow within the organization. A high school diploma or GED is required, with benefits and performance incentives included.