Bilingual Customer Support & Payments Specialist

obvio; San Carlos (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Obvio is hiring a Customer Support Representative in San Carlos, CA to assist customers with traffic tickets, violations and payments. You will handle inquiries with empathy, track payments, and coordinate with internal teams to resolve complex cases.

The role requires Spanish fluency and the ability to work 8am–5pm in a fast-paced startup environment. Ideal candidates have 2+ years in customer support, strong written and verbal communication, and comfort with payment tracking and Excel-based

Qualifications

• 2+ years in customer support or direct consumer communication.
• Experience with transactions, accounts receivable, and payment tracking (bonus).
• Excellent verbal and written communication skills.
• Strong multitasking, organization and problem-solving abilities.

Responsibilities

• Be the first point of contact for questions about traffic tickets, violations, and payment options.
• Deliver clear, compassionate support and de-escalate challenging situations.
• Accurately track inbound payments (online, cashier’s checks, money orders).
• Collaborate with internal teams to resolve complex cases.
• Maintain detailed records and uphold data accuracy.

Skills

Customer support

Accounts receivable

Spanish (fluency)

Communication

Tools

Ticketing systems

Excel

Job description

Obvio is hiring a Customer Support Representative in San Carlos, CA to assist customers with traffic tickets, violations and payments. You will handle inquiries with empathy, track payments, and coordinate with internal teams to resolve complex cases.

The role requires Spanish fluency and the ability to work 8am–5pm in a fast-paced startup environment. Ideal candidates have 2+ years in customer support, strong written and verbal communication, and comfort with payment tracking and Excel-based